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Delivery & Returns

DELIVERY
Delivery within the UK is by Royal Mail Recorded Delivery (signed for). European and International is by Royal Mail International (signed for).
For UK orders, please allow 2-3 working days. For International orders, please allow 5-7 working days.

RETURNS
We will replace goods which are deemed to be faulty. Refunds and replacements are granted at the discretion of P21 Ltd.
We will exchange goods, provided the goods are returned in their original condition.
This does not include variations in garment colour or choice of wrong size, design, garment etc.
P21 Ltd will not accept responsibility for differences in colour which may be a result of computer screen representation of our garments.
Return postage is the responsibility of the customer but will be refunded at our discretion if the goods are faulty.
Please post items to us with some form of insurance or proof of delivery service to ensure the safe return of the package.
All decisions are subject to British Law.

CUSTOMER CARE
Fahim Safi : fahim@p21.co.uk

TERRATAG
Unit 23 Liddell Road
London
NW6 2EW
United Kingdom

+44 (0) 20 7419 6802 (Between 9.00am 6.00pm GMT)